Shipping Policy
Last Updated: 04.07.2026
We deliver AlbumLeo products worldwide using trusted shipping partners to ensure safe and prompt arrival. Below you will find information about our shipping services.
1. Delivery Options
The shipping methods available for your order depend on the destination, parcel characteristics, and the options available at checkout.
Typical delivery options may include:
- Regular shipping: typically 3–5 business days to most European destinations, and up to 10 business days for remote regions or certain non-European destinations
- Priority shipping: typically 2–3 business days to major destinations where available
Delivery time estimates are indicative only and are not guaranteed.
2. Countries and Availability
We offer shipping to the countries shown at checkout.
If your country is not listed, please contact us at info@albumleo.com and we will do our best to assist you.
3. Order Processing
Orders are usually processed within 1–2 business days after payment is received and accepted.
Once your order has been shipped, you will receive an email confirmation and tracking information where available.
4. Shipping Costs
Shipping charges depend on factors such as destination, parcel weight, parcel dimensions, and selected delivery speed.
All applicable shipping costs and available delivery methods are displayed clearly at checkout before you place your order.
5. Tracking and Delivery Issues
Shipments are sent with tracking where available through the selected carrier.
If your parcel appears delayed, lost, or delivered incorrectly, please contact us at info@albumleo.com with your order number and tracking details. We will investigate the issue with the carrier and assist you with an appropriate next step.
6. Customs Duties and Import Taxes
For deliveries outside the European Union, customs duties, import taxes, handling fees, or similar charges may be imposed by local authorities.
Such charges are the responsibility of the customer and are not included in the product price or shipping fee unless expressly stated otherwise.
7. Packaging
We pack AlbumLeo products carefully to help ensure safe transport. If you have a special packaging request, please contact us before placing your order and we will confirm whether it can be accommodated.
8. Failed Delivery or Return to Sender
If a shipment cannot be delivered because of an incorrect or incomplete address, repeated absence, refusal of delivery, or another reason not attributable to us, and the parcel is returned to us, we will contact you.
In such cases, we may offer one of the following:
- reshipment of the order, with additional shipping charges where applicable
- refund of the product price, excluding shipping charges, unless the failed delivery was caused by our error or applicable law requires otherwise
9. Risk and Delivery Responsibility
Risk of loss or damage to goods passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer, unless applicable law provides otherwise.
10. Customer Support
If you have questions regarding shipping, tracking, expedited delivery options, or unsupported destinations, please contact:
For information about returns and refunds, please see our Refund Policy.
For legal terms and your rights as a user and customer, please see our Terms and Conditions.
