Return and Refund Policy
Last Updated: 04.07.2026
Your satisfaction is important to us. This Refund Policy explains your rights and the process for returns, withdrawal, exchanges, and refunds for AlbumLeo products.
1. Statutory Right of Withdrawal
If you are a consumer purchasing at a distance, you may have a statutory right of withdrawal under applicable law.
For eligible products, consumers in the European Union generally have the right to withdraw from the purchase within 14 days from the day on which they, or a third party indicated by them, receive the goods, without giving any reason.
2. How to Start a Return or Withdrawal
To start a return, withdrawal, or exchange request, please contact us at info@albumleo.com and include:
- your order number
- the product concerned
- the reason for the return or issue, if applicable
We will provide instructions for the return process.
3. Return Conditions
Returned items should be sent back in a condition appropriate for inspection. You may examine the goods as you would in a physical store, but you are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Where possible, items should be returned with original labels and original packaging.
4. Return Shipping Costs
Unless otherwise stated or required by law, the customer is responsible for the direct cost of returning goods in the case of withdrawal or a standard return.
If the product is defective, damaged, or incorrectly supplied, we will bear the reasonable return shipping cost or offer an appropriate alternative solution at no extra cost to you.
Original shipping charges are non-refundable unless required by law or where the return is due to our error.
5. Defective, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as reasonably possible after receipt at info@albumleo.com and include your order number and, where possible, photos of the issue.
We will review the matter and, where appropriate, offer a replacement, repair, refund, or another suitable remedy in accordance with applicable law.
6. Refunds
Once we receive and inspect the returned item, or receive sufficient proof of return where applicable, we will notify you of the outcome.
Approved refunds are issued to the original payment method.
We aim to process approved refunds within 7 business days after receipt and inspection of the returned goods, although legal timelines may vary depending on the circumstances and applicable law.
7. Reduced or Refused Refunds
A return may be refused, or the refunded amount may be reduced where permitted by law, if:
- the item shows wear, washing, or use beyond what is necessary to inspect it
- essential labels are missing
- the goods are returned outside the applicable return period without another legal basis
8. International Returns
International customers are subject to the same general return process, but local customs duties, taxes, or import fees paid in the destination country are generally non-refundable unless required by law.
9. Exchanges
If you would like to exchange an item, please contact us before sending it back. Exchanges are subject to product availability and may in some cases be handled as a return followed by a new order.
10. Statutory Rights
Nothing in this Refund Policy limits or excludes any statutory consumer rights you may have under applicable Hungarian or EU law.
11. Contact
For questions about returns, refunds, withdrawal, or exchanges, please contact:
For shipping times, delivery issues, and destination availability, please see our Shipping Policy.
For legal terms governing the use of our site and purchases, please see our Terms and Conditions.
