Return and Refund Policy

Last Updated: 29.09.2025

Your satisfaction is important to us. Please read our return and refund policy to understand your rights and the process for returns and exchanges.

1. Return Eligibility

You may return items within 14 days of receiving your order if:

The product is unused, undamaged, in original packaging, and with all labels attached.
The return request is made in writing (email) within the 14-day window.

Exceptions:
Custom-made items, undergarments, or products marked “final sale” cannot be returned.

2. How to Initiate a Return

To start your return or exchange, email us at info@albumleo.com with:

Your order number
Product details
Reason for return

We will provide instructions and authorization for your return shipment.

3. Shipping and Costs

Customers are responsible for return shipping costs, except in cases of defective or wrong items sent.
We recommend using trackable, insured shipping. We are not responsible for lost parcels.
Original shipping charges are non-refundable.

4. Defective or Damaged Items

If you receive a faulty, damaged, or incorrect item, contact us within 3 days of receipt. We will arrange replacement or refund at no extra cost to you.

5. Refunds

Refunds are processed within 7 business days of return receipt and inspection.
Approved refunds are issued via the original payment method.
You will receive confirmation by email.

6. International Returns

International customers are subject to the same policy. Any customs or duties paid locally are non-refundable.

7. Return Rejection

Returns may be refused if:

Items show signs of wear, washing, or use
Labels or packaging are missing
Products fall outside the stated return period

Rejected returns will not be refunded or resent.

8. Statutory Rights

Nothing in this policy affects your statutory consumer rights under EU/Hungarian law.

9. Contact

For questions about returns, exchanges, or refunds, contact us:
info@albumleo.com

For shipping times, lost parcels, and country availability, see our Shipping Policy. For legal terms, see Terms and Conditions.